Terms of Service and Conditions of Sale

Last updated: 22 September 2026

These Terms govern purchases from the Lovely Professional online store operated by SP COSMOART STUDIO LASHES LIMITED Hungarian Branch. They are drafted for a consumer-facing Shopify store and apply to the main English storefront and localized storefronts operated by the same seller. They do not replace mandatory consumer rights that cannot be waived under the law applicable to the customer.

1. Seller and contact details

Seller: SP COSMOART STUDIO LASHES LIMITED Hungarian Branch. Registered address: 1034 Budapest, Bécsi út 100., Hungary. Company registration number: 01-17-001519. VAT number: HU32108815. Customer service: sale@lovely-lash.pro. Telephone / WhatsApp: +36 30 132 4284.

2. Scope and acceptance of the Terms

These Terms apply to orders placed through the Lovely Professional online store. Before the order is submitted, the customer is given access to the information required for the purchase, including the main characteristics of the goods, the total price and applicable delivery charges, payment and delivery information, and the applicable store policies. Separate policies on delivery, returns/refunds, privacy and cookies should be read together with these Terms.

3. Products and product information

We make reasonable efforts to describe products accurately, including key characteristics, quantity, size, colour, composition and intended use where relevant. Images are illustrative and screen settings may affect colours. Product-specific safety instructions, warnings, professional-use restrictions or hygiene seals shown on a product page or packaging must be followed. Not all products are restricted to professional use; any such restriction applies only where specifically stated for the relevant product.

4. Prices, VAT and additional charges

Prices and taxes are shown at checkout according to the store configuration and delivery destination. Before the customer places the order, the total price payable and mandatory delivery charges are displayed.

For deliveries outside the European Union, the destination country may impose import duties, customs-clearance fees or local taxes that are not collected by us at checkout. Unless checkout expressly states that such charges are included, they are payable by the recipient directly to the relevant authority or carrier. We do not control these charges and may not be able to calculate them in advance.

5. Placing an order and correcting errors

The customer selects products, reviews the cart, enters contact, delivery and payment information, reviews the total price and submits the order using the final payment/order button. Before submission, the customer can review and correct information using the checkout controls. The final order action must clearly indicate that placing the order entails an obligation to pay.

6. Contract formation and order confirmation

After an order is submitted, we send an electronic acknowledgement or order confirmation. The contract is concluded when we communicate acceptance of the order in a legally effective manner, which may be through an order-acceptance confirmation or dispatch confirmation, subject to any mandatory rule that determines an earlier contract-formation moment. An automated acknowledgement of receipt alone does not waive mandatory consumer rights.

Subject to mandatory law, an order may be refused before acceptance where a product is unavailable, payment is not authorized, there is an obvious pricing or technical error, or there are reasonable grounds to suspect fraud or unlawful activity. If payment has already been captured for an order that is not accepted, the amount will be refunded without undue delay.

7. Payment

The payment methods available to a customer are those shown at checkout. Depending on market, device and configuration, these may include credit/debit cards, Shopify Payments, Shop Pay and supported wallets such as Apple Pay or Google Pay. Payment providers may apply their own terms and privacy notices.

8. Delivery

Delivery destinations, methods, prices and estimates are shown at checkout and/or in the Shipping & Delivery Policy. Carrier estimates do not replace a legally binding delivery deadline. For consumer orders where we arrange carriage, risk of accidental loss or damage remains with us until the goods are physically received by the consumer or a third party designated by the consumer, except where the consumer independently commissions a carrier not offered by us or mandatory law provides otherwise.

9. Right of withdrawal, returns and refunds

Consumers have the statutory right of withdrawal and other remedies described in our Returns, Refunds & Right of Withdrawal Policy. That policy should be read together with these Terms. Product-specific exclusions, including any sealed hygiene exception, apply only where the legal conditions are met and the restriction was communicated before purchase.

10. Conformity, defective goods and statutory remedies

Nothing in these Terms limits mandatory rights relating to goods that are defective, damaged, incomplete, incorrectly supplied or otherwise not in conformity with the contract. Depending on the applicable mandatory law, remedies may include repair, replacement, proportionate price reduction or termination/refund. Please contact customer service at sale@lovely-lash.pro with the order number and relevant information so that we can investigate and respond.

11. Customer accounts

If customer accounts are available, you are responsible for keeping login credentials confidential and for providing accurate account information. Account functionality may include saved addresses, order history, returns and other services. Account deletion does not require us to erase records that must be retained by law or for the establishment, exercise or defence of legal claims.

12. Use of the website and intellectual property

Store content, product texts, photographs, graphics, logos and other materials are protected by applicable intellectual-property laws. Customers may use the website for lawful shopping and personal reference. Unauthorized copying, scraping, resale of site content or interference with store security is prohibited except where permitted by law.

13. Product safety and use

Customers must follow product labels, instructions, warnings and storage requirements. Products intended for trained or certified professional use must be used only by persons with the required training or qualification where such a requirement is stated on the product page, label or applicable law. This clause does not classify all store products as professional-only.

14. Complaints and customer service

Questions or complaints may be sent to sale@lovely-lash.pro or raised by telephone / WhatsApp at +36 30 132 4284. We will handle complaints in accordance with applicable law and will not make the exercise of statutory consumer rights conditional on evidence that is not legally required.

15. Privacy and cookies

Personal data is processed in accordance with our Privacy Policy. Cookies and similar technologies are described in our Cookie Policy and managed through the available cookie-preference controls.

16. Liability

We do not exclude or limit liability where this would be prohibited by mandatory law, including mandatory consumer rights. Any limitation of liability in these Terms is interpreted only to the extent permitted by applicable law.

17. Governing law and mandatory consumer protection

These Terms are governed by Hungarian law. If you are a consumer habitually resident in another country and we direct our commercial activities to that country, this choice of law does not deprive you of mandatory consumer protections that cannot be derogated from by agreement under the law that would otherwise apply.

18. Changes to these Terms

We may update these Terms for future orders when the store, law, payment methods, delivery arrangements or services change. The version applicable to an order is the version made available before that order is placed, subject to mandatory law.