Shipping policy
Last updated: 23 September 2026
This publication draft is based on the lawyer-reviewed July 2026 Shipping & Delivery document. The lawyer original is included unchanged in this package. This version uses the confirmed current contact details and avoids publishing unconfirmed cut-off times, tariff tables or free-shipping thresholds as fixed promises.
1. Scope
This Policy explains shipping and delivery for orders placed through the Lovely Professional online store. Available destinations, services, prices and any free-shipping offer are determined by the live checkout configuration and the relevant market.
2. Order processing
Orders are prepared on Hungarian business days. Any same-day/next-day processing estimate or cut-off time is non-binding unless expressly confirmed in the store. Processing estimates do not waive or extend any legally agreed delivery deadline.
3. Carriers and pickup points
Most European orders may be shipped with GLS. For destinations outside the standard GLS network, or where a different service is appropriate, FedEx or another suitable carrier may be used. Pickup-point/locker services may be offered through Globe Pickup Points or the underlying carrier network. The options actually available for the delivery address are shown at checkout.
4. Delivery charges and free shipping
Shipping charges and any free-shipping threshold applicable to the selected market are shown before the customer places the order. Only the live checkout amount should be treated as the applicable delivery price for that order.
5. Estimated delivery times
Estimated carrier transit times depend on destination, carrier, parcel size/weight, selected service, remote-area routing, weekends, public holidays, customs and transport disruptions. They are planning estimates from dispatch and do not replace a delivery date expressly agreed with the customer or the mandatory default delivery rule that applies where no date has been agreed.
6. Late delivery
If delivery is not made within the agreed or legally applicable period, the customer may be entitled to require delivery within an additional period appropriate to the circumstances and, if delivery still does not occur, to terminate the contract. An additional period is not required where the trader refuses to deliver or timely delivery was essential under applicable law. Mandatory consumer rights remain unaffected.
7. Risk during transport
For consumer orders where we arrange carriage, risk of accidental loss or damage remains with us until the customer or a third party designated by the customer other than the carrier physically receives the goods, except where the customer independently commissions a carrier not offered by us or mandatory law provides otherwise.
8. Failed delivery and incorrect address
Customers must provide accurate delivery information and reasonably cooperate with delivery attempts. If a parcel is returned solely for a reason attributable to the customer, we may recover only reasonable, transparent and actually incurred additional costs to the extent permitted by mandatory law. No automatic penalty applies. No such charge is applied where the problem is attributable to us or the carrier.
9. Tracking and delivery notifications
After dispatch, tracking details or a tracking link may be sent by us and/or the carrier using the contact details provided with the order. Tracking information may take time to update after carrier handover.
10. Problem deliveries
IMPORTANT — VISIBLE DAMAGE ON DELIVERY
DO NOT ACCEPT A PARCEL IF IT IS VISIBLY DAMAGED AT THE TIME OF DELIVERY.
If the parcel is crushed, torn, opened, wet, resealed or otherwise visibly damaged, please refuse delivery where reasonably possible and ask the carrier to record the damage or issue a damage report. Please notify us promptly at sale@lovely-lash.pro and, where possible, provide photographs of the parcel and its contents. Accepting a visibly damaged parcel may make it more difficult to establish when and how the damage occurred and may affect our ability to pursue a claim against the carrier. However, acceptance of the parcel does not by itself waive any mandatory consumer rights. Claims concerning goods that were already damaged when delivered will be assessed in accordance with applicable consumer law.
11. International / non-EU delivery
For deliveries outside the European Union, the destination country may impose import duties, customs-clearance fees, brokerage charges or local taxes that are not collected by us at checkout. Unless checkout expressly states that such charges are included, they are payable by the recipient directly to the relevant authority or carrier. We do not control these charges and may not be able to calculate them in advance.
12. Right of withdrawal and returns
Consumer withdrawal, return and refund rights are described in the Returns, Refunds & Right of Withdrawal Policy. Carrier or delivery procedures do not restrict statutory withdrawal or conformity rights.
13. Hygiene-sensitive goods
Any withdrawal exception for a sealed hygiene-sensitive product applies only where the legal conditions are satisfied, a genuine seal is used and the restriction was disclosed before purchase. It does not remove statutory remedies for defective, damaged, incomplete or incorrectly supplied goods.
14. Business / wholesale orders
This retail policy is intended for retail-store orders. Genuine wholesale/distributor/B2B orders may be subject to separate contractual, tax and delivery terms on the wholesale channel. Whether a purchaser is a consumer depends on the purpose of the transaction, not merely on profession, VAT number or delivery address.
15. Electronic withdrawal function
For online consumer sales into the EU, the electronic withdrawal function required from 19 June 2026 is implemented separately from this Shipping Policy and must remain easily accessible throughout the withdrawal period.
16. Contact
Shipping, delivery, customs, tracking, returns or order problems: sale@lovely-lash.pro. Telephone / WhatsApp: +36 30 132 4284. Company: SP COSMOART STUDIO LASHES LIMITED Hungarian Branch.
