Politique de remboursement

Last updated: 22 September 2026

This publication draft preserves the substantive website-facing clauses from the lawyer-reviewed July 2026 Returns/Refunds/Withdrawal document and adds the confirmed current contact details and clarifications noted below. The lawyer original is included unchanged in this package.

1. Right of withdrawal for consumers

If you are a consumer buying online, you may withdraw from the contract without giving any reason within 14 days. For goods, the period expires 14 days after the day on which you, or a third party indicated by you other than the carrier, acquires physical possession of the goods. If one order is delivered in separate consignments, the period runs from receipt of the last item or consignment. You may also withdraw before delivery.

You may exercise withdrawal by any unequivocal statement, by the model form below, or through the continuously available online withdrawal function. Sending the statement before the deadline is sufficient.

2. Return deadline and RMA

After notifying us of withdrawal, you must return or hand over the goods without undue delay and no later than 14 days after the day on which you communicated withdrawal. The deadline is met if you send the goods before the 14-day period expires.

Return address: 1034 Budapest, Bécsi út 100., Hungary. For operational return instructions, contact sale@lovely-lash.pro. Prior approval, a Return Merchandise Authorization (RMA) number, or a customer-service response is not a condition for validly exercising the statutory right of withdrawal.

3. Condition of returned products

Please return the goods complete and, where reasonably possible, with their accessories, labels, instructions and original packaging. The absence of original packaging does not in itself extinguish the statutory right of withdrawal. You may inspect and handle goods only to the extent necessary to establish their nature, characteristics and functioning. You are liable only for any diminished value resulting from handling beyond what is necessary for that purpose.

The statutory withdrawal right does not apply to sealed goods which are not suitable for return for health-protection or hygiene reasons if they were unsealed after delivery. This exception applies only where the product was supplied in genuinely sealed packaging and, because of the product’s nature, it cannot safely or hygienically be resold after unsealing. Opening ordinary outer packaging is not enough. The affected product must be identified before purchase.

4. Return shipping costs

The customer bears the direct cost of returning the goods, unless the return is due to our error or a defective/non-conforming product or mandatory law requires otherwise. We recommend using a tracked shipping service.

5. Refunds

Following valid withdrawal, we will reimburse all payments received from you under the withdrawn contract, including the cost of the least expensive standard outbound delivery offered by us. If only part of an order is returned, outbound delivery is reimbursed only to the extent required by applicable law. Supplementary costs caused by choosing a more expensive delivery method are not reimbursed.

Reimbursement will be made without undue delay and no later than 14 days after we learn of the withdrawal, using the original payment method unless you expressly agree otherwise; no fee will be charged. For sales of goods, we may withhold reimbursement until we receive the goods or you provide evidence of dispatch, whichever is earlier.

6. Exchanges

If you wish to exchange a product, please contact customer service. Any voluntary exchange procedure is separate from the statutory right of withdrawal and statutory conformity remedies. If we offer an exchange only for unused/unopened goods, that operational condition applies to the voluntary exchange service and does not limit statutory rights.

7. Damaged, defective or incorrect products

Please inspect the order after delivery and contact us promptly at sale@lovely-lash.pro if an item is damaged, missing, incorrect or non-conforming. Photos and packaging may help us investigate, but failure to provide photographs immediately does not by itself extinguish mandatory statutory rights. Depending on the statutory conditions, remedies may include repair, replacement, proportionate price reduction or termination/refund.

8. B2B and professional purchases

The statutory consumer withdrawal rules apply only where the purchaser qualifies as a consumer, meaning a natural person acting outside their trade, business, craft or profession. A VAT number, professional occupation or delivery to business premises is relevant but is not automatically decisive; classification depends on the purpose of the transaction. Genuine B2B returns are governed by the applicable contract and may be handled differently, without limiting mandatory rights relating to defective performance.

9. Products not eligible for statutory withdrawal where the legal exception applies

The lawyer-reviewed source lists the following categories as potentially non-returnable after opening or damage to a genuine seal/protective packaging: eyelash adhesives; removers, primers, cleansers, boosters, sealers and other liquids or creams; lash lift and brow lamination products; disposable hygiene products; made-to-order or clearly personalised products; and qualifying digital products/online training after access has started where the legal conditions for loss of withdrawal are met.

Important clarification added for B2C compliance: the hygiene exception is not automatic for an entire product category. It applies only where the specific item was genuinely sealed, is objectively unsuitable for return for health-protection or hygiene reasons after unsealing, and the restriction was disclosed before purchase. Products that have merely been inspected or handled beyond what is necessary may be subject to a diminished-value assessment rather than automatic loss of the withdrawal right. Defective, damaged, incomplete or incorrectly supplied goods remain subject to statutory remedies.

10. Product-page notice for sealed hygiene products

Where the legal hygiene exception genuinely applies, the product page should state before purchase: “For hygiene and safety reasons, this product cannot be returned under the statutory withdrawal right after the genuine hygiene seal or protective packaging has been opened or damaged, without affecting statutory rights for defective or non-conforming goods.”

11. Electronic withdrawal function

For online consumer contracts, the store must provide a clearly visible and continuously available electronic withdrawal function during the withdrawal period. It must allow the consumer to provide the decision to withdraw, name, information identifying the contract and an electronic contact for confirmation, followed by a confirmation step. We must send an acknowledgement on a durable medium without undue delay containing the submitted withdrawal information and the date and time of submission.

12. Model withdrawal form

To: SP COSMOART STUDIO LASHES LIMITED Hungarian Branch, 1034 Budapest, Bécsi út 100., Hungary, email: sale@lovely-lash.pro

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods: [goods].

Ordered on / received on: [date].

Name of consumer(s): [name].

Address of consumer(s): [address].

Order number: [order number].

Date: [date].

Signature (only if submitted on paper): [signature].

13. Contact and return address

Customer service and returns: sale@lovely-lash.pro. Telephone / WhatsApp: +36 30 132 4284. Return address: 1034 Budapest, Bécsi út 100., Hungary. The statutory withdrawal is effective when timely sent and is not conditional on prior approval or an RMA number.

14. Cross-border consumer rights

This Policy is based on Hungarian and EU consumer-law requirements. Where we direct sales to consumers in another EU Member State, mandatory consumer protections of the customer’s habitual residence remain unaffected where applicable.